Responsible Gambling
At Kingia we are committed to safer gambling and protecting our players. We want everyone who uses our site to play within their limits and stay in control. This page explains the tools, limits and support options available to help you gamble responsibly and get help if you need it.
Player protection principles
We put player safety first by offering simple controls, clear information and easy access to support. Our approach is to encourage controlled play, reduce harm and respond quickly when a player asks for help. If you have concerns about your gambling, please contact our support team so we can work with you to find the right steps.
Activity-control tools
What you can use
We provide a range of tools you can use to manage your activity. These include deposit limits, loss limits, session time reminders, temporary account breaks and permanent self-exclusion. These controls are designed to be easy to set up and adjust from your account area or by contacting support.
Deposit limits
You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced at any time. If you want to increase a limit we may apply a short waiting period for your protection. Setting a deposit limit is one of the most effective ways to keep play affordable.
Loss limits
Loss limits help you cap how much you can lose over a chosen period. They work alongside deposit controls and give an additional safeguard against spending more than you intend. You can review and lower loss limits from your account settings.
Time limits and session management
Use session reminders and time‑out tools to avoid long or frequent play sessions. Session reminders notify you after a set period so you can decide whether to continue. Time‑out allows a short break from your account without the need for full self-exclusion.
Self-exclusion
If you need a longer break you can self‑exclude for a period or request account closure. Self‑exclusion can be applied via your account or through our support team. For people in the UK, external schemes such as GamStop provide a further option to block access to participating sites across multiple operators.
Signs of problematic behaviour
- Spending more than you intended or chasing losses
- Neglecting work, family or social commitments
- Borrowing money or using money meant for bills to gamble
- Feeling anxious, restless or secretive about gambling activity
Tips for maintaining control
Decide a budget before you play and stick to it. Set deposit and loss limits, take regular breaks and avoid gambling when tired or stressed. Check your account statements regularly and use reality checks to monitor time spent. If you feel your behaviour is changing, act early and ask for support.
Professional help and support organisations
If you need professional help, organisations such as GamCare, GambleAware and Samaritans can provide confidential advice and treatment options. For UK players, registering with GamStop adds an extra level of protection across participating sites. If you are in immediate danger, contact your local emergency services.